Crisis communications

When crises threaten companies’ hard-earned reputations, it is vital that their messages are conveyed accurately and fairly.

Our ex-journalists provide a firm hand to provide crisis communications, limit the damage and ensure that whatever is reported is balanced with key messages and, where possible, positive stories. We help manage the media in mid-crisis, and train clients beforehand in media interview skills.

We monitor the digital and social media landscape to track sentiment and engage positively with stakeholders Whatever the incident, we have seen it all before as ex-journalists. We have handled deaths and serious accidents, health scares, product shortages, factory closures, senior staff dismissals, environmental protests and more.

We can manage media enquiries, issue media statements, mount a crisis PR website and advise on staff and customer communications - in total confidence.